Awards and Press Coverage

I was named a 'Service 25' winner in 1995 and again in 1998 by Service News magazine, as one of the people most likely to change the future of technical support.

STI Knowledge honored me as  a "Leader & Legend" of the support community in the Spring 2001 issue of Impact magazine for having some of the most notable contributions to the support industry over the last decade. 

2004	Akamai wins the Help Desk Institute's Team Excellence Award
2001 and 2002	Akamai is a finalist for the Help Desk Institute's Team Excellence award
2001	STI Knowledge awards Akamai the "Customer Support Team of the Year", from over 70 nominees.
2001	The Help Desk Institute profiles Akamai in a video as a company whose quality is admired throughout the industry.
2000	Unsolicited award which recognizes useful, high quality Information Technology related web sites.
November 1999	Web Techniques magazine talks about the Erlang formula and more.
September 1998	Service News' A slam DUNK for Duke's self-service
June 1998	Cause Effect's Campus Profile: Duke University's IT
April 1998	Duke University's OIT Help Desk is runner-up for Help Desk Institute's 1998 "Team Excellence Award", the first University to be honored.
March 1998	PC Week story on how Duke and others are scoring big points with service
December 1997	Network World's User Service Excellence Award for SWAT '97