The definitive global resource for helpdesks, customer relationship management
and technical support.
Call Tracking and Problem Resolution Tools
Note: There have been a flurry of acquisitions and mergers in the
industry since 1996, and more are expected over the next five years or so. Even if you are
under a lot of pressure to 'get things fixed', don't get seduced by technology -- remember
"automating a mess only makes it messier faster".
Check the basics for things to consider before automating.
Also look at third party
reviews, and other
resources that may help you out.
The column "Platform", lists what the vendor's product runs on.
This does not mean that the product cannot be accessed from any other type of computer.
Specifically many of the PC based products can run on popular Local Area Networks. Many of
the UNIX based products have clients for Windows and vt100 emulation. Increasingly, many
of them have web clients, though most of them are not 'fully functional'.
