Help Desk FAQ - Chat Server Archive
The definitive global resource for helpdesks, customer relationship management
and technical support. The second session was held on Tuesday, April 20,
1999 from 7 - 8:30 PM EST (US). Ron Muns and Cliff Oxford from the Help Desk Institute and Help Desk 2000 talked about their
respective programs and taking questions from members of the Research Triangle Park HDI
group. (Ivy Meadors could not make it due to a prior committment.)
A Real Audio broadcast of this session was recorded courtesy of Lil Robinson from NC State University, the last 30 minutes of
which can be heard at:
http://realaudio.ncsu.edu:7070/ramgen/unity/project/www/trihdi/part2.rm
(The first part of the session was also heard live by people from at least 3 countries,
but was lost when the real audio server had to be re-started.)
Click here for the transcripts of the very first
session, limited to the first 20 people on Tuesday, February 23, 1999 at 3:00 PM Eastern
Standard Time (US). Our first guest star was Kym Gilhooly. the editor of Service News. Kym
had very interesting views on the recent take on changes in the industry and more.
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