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The definitive global resource for helpdesks, customer relationship management and technical support.

Table 1.1 - Freeware & Shareware Options
Product	Type	Platform	URL
AthenaRMS	Freeware, also available as hosted application	Various	http://athenarms.com/download/
HelpDesk	Freeware	Various	http://www.jrobst.freeserve.co.uk/ helpdesk.html
Inet-Sciences	Freeware (for 3)	Various	`http://www.inet-sciences.com`
Issue Tracker	Freeware	Various	http://sourceforge.net/projects/issue-tracker/
Jitterbug (bug tracking system)	Freeware	Unix	http://samba.anu.edu.au/jitterbug
JTrac	Freeware	Various	http://jtrac.info
Lbe (previous version of shareware - fully functional)	Freeware	PCs	http://www.lbehelpdesk.com/
Microsoft Outlook form	Freeware	PCs	http://office.microsoft.com/downloads/9798/helpdesk.aspx
Keystone	Freeware	Web	http://www.stonekeep.com
OTRS	Freeware	Web	http://www.otrs.org
RT	Freeware	Various	http://www.fsck.com/projects/rt
RUST	Freeware	UNIX	http://www.eng.utah.edu/rust/
tim271.zip	Freeware	PCs	http://www.zdnet.com (under Business/Vertical Markets)
HotNet	Shareware	PCs	(504) 752-2620
P-Synch	Shareware	Various	http://psynch.com/download/ (password resets)
SDS Help Desk System	Shareware	PCs	http://www.scottdatasystems.com/
Support Wizard (contact them for details)	Freeware	PCs	http://www.supportwizard.com/ taketour.htm#download
Taskman Pro!	Shareware	Web	http://www.darasoft.net/
wreq	Freeware	Web	http://www.math.duke.edu/~yu/wreq/
Various tools	Freeware	Web	http://tv.debian.net/config-management/ticket-tracking/
Various tools for Linux	Freeware	Web	http://linas.org/linux/pm.html