Help Desk FAQ - Outsourcing

These companies can help you with outsourcing some non-strategic areas or your entire operation.

Contact Phil Verghis at The Verghis Group if you are interested in a keynote presentation he made at the Help Desk Institute's 2004 Orlando conference on 'Offshoring of Technical Support' (much of which also applies to outsourcing) and 'The Future of Technical Support', 10 years Ahead'.

• 800 Support offers general technical support outsourcing for hardware manufacturers, software publishers, ISPs, and corporate help desks.
  
• 911Helpline.com offers Web Based 24-hour help desk outsourcing services. No contract required. No setup fee or monthly minimum. Contact http://www.911helpline.com
  
• Aditi Corporation offers technical support outsourcing. Call (206) 828-9646 for details.
  
• BGI Systems Integration offers help desk outsourcing services.
  
• The Computer Consulting Group provides help desk outsourcing services.
  
• Computer Generated Solutions is a 24 x7, national provider of help desk/remote technical services outsourcing. We specialize in being a seamless part of your organization.
  
• Corporate Software & Technology, Inc. offers a wide range of outsourcing solutions; staff augmentation, on-site outsourcing, remote software support and remote call management services. Contact servicesinfo@corpsoft.com or (800) 507-0363 for more information.
  
• eAssist offers a solution that integrates a full spectrum of CRM and customer care applications, knowledge-base management methodologies, workflow management, back-office integration,
  self-service and powerful analytic tools with your existing systems and processes.
  
• EDO Technical Services Operations offers a rich history of outsourcing support for help desks and computer support services. 
  
• Enge & Associates provides outsourced help desk support of software and hardware for internal or external customers. Flexible contracts and billing to accomodate low or high call volumes. Contact http://www.enge.com
  
• Fused Solutions http://www.fusedsolutions.com - Outsourced support services specializing in support for ISP, ASPs, corporate IT and web-based B2B companies. Web-based trouble-ticket & call metric reporting included.
  
• GBSI - General Business Support Inc. "the leading technology RightSource company" offers a Help Desk Support Alternative. GBSI has special deals for educational organizations. Contact http://www.generalsupport.com or (215) 624-6400 for more information.
  
• Global Tele-Systems is an India-based outsourcer with expertise in global outsourcing.
  
• HCL InfiNet is an India-based outsourcer with account management expertise available locally around the world. They have expertise in complex technical support.
  
• IBM End User Support offers comprehensive and flexible Help Desk solutions.
  
• IHS Helpdesk Service specializes in providing help desk analysts to work on your help desk, at your site.
  
• Infinity Support is focused on web hosting support.
  
• IMCI Technologies specializes in help desk and network management consulting and provides outsourcing services.
  
• InServ offers outsourcing and ASP services.
  
• ISeva provides end to end outsourcing services.
  
• ITC Tech is the technology division of ITC, and provides end-to-end IT solutions and services.
  
• Keane offers technical support outsourcing.
  
• KnowledgeBroker, Inc.offers help desk outsourcing services with custom KnowledgeBase options for proprietary applications. Contact (800) 829-4524 for details.
  
• KnowledgeFarm is a content management service provider, specializing in knowledge management for customer relationship management, sales and customer support.
  
• Intellimark offers Tier 1 and Tier 2 outsourced help desk services for technical, desktop and customized apps solutions, including hardware support.
  
• LiveRepair is a provider of outsourced help desks.
  
• Micro Computer Systems provides hosted e-mail management services for inbound departmentalized e-mail.
  
• Millennium Care Inc.  offers a fully web-enabled and ASP hosted service chain automation platform (I-Care), and an outsourced help desk and customer support service (Enterprise Care).
  
• nanoDesk technologies, inc. specializes in help desk outsourcing and consulting.
  
• The National SUPPORT Center offers support for Internet applications and services.
  
• National TechTeam has years of experience launching and managing a broad range of help desk programs for Fortune 1000 clients.
  
• NetCustomer provides help desk outsourcing services.
  
• NetHelp International offers helpdesk outsourcing services.
  
• Oz Call Centres locates, for free, the right Australasian Call Centre to outsource your national and international teleservice, help desk and customer support campaigns.
  
• Patni offers assists clients by managing their contact centers, back office operations and technical helpdesks through a solution-oriented approach.
  http://www.patni.com/services/serv_bpo.htm
  
• The PC Crisis Line offers 24-hour help desk outsourcing services. No contract required. No setup fee or monthly minimum. Billed only for actual usage.
  http://www.pccrisis.com
  
• PeopleSupport offers multi-channel outsourcing of your customer care operations.
  http://www.peoplesupport.com 
  
• Prestige International offers a multilingual, global contact center and customer support offering.
  www.prestigein.com 
  
• QSupport offers a variety of help desk outsourcing options.
  http://www.qsupport.com 
  
• Right Now Technologies enables businesses to quickly streamline customer service and technical support via the Net.
  
• RWK Enterprises - Rick Kilton, Principal, provides consulting and training services that help the client create or improve CUSTOMER LOYALTY. Training products include Customer Skills & Interpersonal Communications (including role playing), Team Building, Change Management, and Leadership. Consulting services include work flow process (& SLA's), performance measurement, HRD, and conflict resolution.
  
• RVS Consulting  is an Indian based company offering services in Business Process Outsourcing, IT Solutions, Turnkey Marketing and Data Processing to clients across the world.
  
• SEI offers help desk outsourcing services. Their specific competency is support for proprietary systems. Contact SEI at (701) 298-8866.
  
• Sentinel Technologies offers on-site and remote help desk support services.
  
• SlashSupport is an India-based organization that provides outsourced technical support services.
  
• SOFTWIN is a Romanian based organization that offers a variety of services including Help Desk support, web based chat, email support, eCRM and Help Desk consultancy and training
  
• Stream International offers help desk outsourcing services.
  
• SupportBank is an application service provider that provides hosting for the AIM suite of helpdesk, asset management, bug tracking, sales, and change management software systems. Low monthly rates, and no contracts required.
  
• SupportSoft is a leading global provider of software automation software to reduce help desk costs.
  
• Support Technologies (Australia) offers a one stop shop for help desks and call centers.
  
• Support Technologies offers Help Desk outsourcing and co-sourcing services through our 24/7 technology support center.
  
• Support Systems Developers, Inc. Offers help desk outsourcing. Contact SSDI c/o Bill Vance at bvance@ssdihlp.com.
  
• Sutherland Global Services - Online Technical Support is a full service help desk service provider including Single Point of Contact (SPOC) and both shared and custom help desks.
  
• Switch International (Recruitment and consulting) Switchsa@earthlink.net.
  
• TekSystems offers supplemental, outsourcing and professional services.
  
• Transworks is an India based organization that offers a variety of services includes web based chat, email support and knowledge based support.
  
• World Wide Web Support Center provides application support for Netscape, Explorer and Apple FTP. More services are planned.
  
• Ziptone is a third-party provider of fully integrated services and solutions to companies seeking a multi-channel contact center solution.