A huge list of vendors that can help automate your small to enterprise-wide help desk or call center.

Ways to get started inexpensively.

Third  party opinions on products you may be looking at. Includes links to magazine reviews as well as companies that can review software for you.

Tools that complement your operation -- knowledge bases, packages that handle large volumes of e-mail, survey software, customer relationship software and more.

Check these out -- you may not think this is important, but your staff will.

Essential components to managing a call center or help desk.